How to increase/decrease agents count in current subscription plan?
Follow the below steps to increase the agents count in your current subscription plan of the BoldDesk environment.
Step 1:
Go to Admin > Billing and Subscription
Step 2:
Click on the “Change Plan” option which is highlighted in the below screenshot.
Step 3:
Increase the agents count under the “Update” tab and click on “Continue”.
To decrease the agent count, follow the same process up to the third number and you will receive a dialogue for actions after decreasing the agent count.
Step 4:
Under the “Payment” tab, click on the “Update” count to proceed.
After purchasing the agents, to add agent accounts in your BoldDesk refer to this article.
If you want to change your subscription from the agent-based plan to the unlimited agent plan, or vice versa, please send an email to support@bolddesk.com.
