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How to increase/decrease agents count in current subscription plan?
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Follow the below steps to increase the agents count in your current subscription plan of the BoldDesk environment.
Step 1:
Go to Admin > Billing and Subscription
Step 2:
Click on the “Add Agents” option which is highlighted in the below screenshot.
Step 3:
Increase the agents count under the “Update” tab and click on “Continue”.
To decrease the agent count, follow the same process up to the third number and you will receive a dialogue for actions after decreasing the agent count.
Step 4:
Under the “Payment” tab, click on the “Update” count to proceed.
After purchasing the agents, to add agent accounts in your BoldDesk refer to this article.
