How to Hide Priority Field in Customer Portal

You can hide the priority field in the customer portal using the custom JS option.
To do so, go to Admin > Customer Portal > Customization and paste the following custom JS code.

Custom JS code

setTimeout(hidePriority, 2000);
function hidePriority() {
   if (document.querySelector('.priorityId')) {
     document.querySelector('.priorityId').style.display = 'none';
   }
}

Pasting the custom JS code

To learn where to paste the above custom JS code, refer to this article.

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