How to Restrict Editing of Subject and Description in the Customer Portal

Published: Sep 27, 2024

You can restrict editing of the ticket subject and prevent deletion of the description in the customer portal by using custom CSS and JS. To implement this, navigate to Admin > Customer Portal > Customization and paste the following custom JS code:

Custom JS code

const regex = /\/support\/tickets\/\d+/;
if (regex.test(window.location.href)) {
     let intervel = setInterval(function () {
       var obj = document.querySelector("#ticket-title-inplace-edit")
       if (obj && obj.ej2_instances && obj.ej2_instances[0]) {
         obj.ej2_instances[0].disabled = true;
         clearInterval(intervel);
       }
     }, 200);
}

Custom CSS code

#tickets-comments-summary {
   .ticket-delete {
       display: none;
   }
}
#commentscardlayout {
   .more-option.action-button {
       display: none;
   }