How to Restrict Editing of Subject and Description in the Customer Portal

You can restrict editing of the ticket subject and prevent deletion of the description in the customer portal by using custom CSS and JS. To implement this, navigate to Admin > Customer Portal > Customization and paste the following custom JS code:

Custom JS code

const regex = /\/support\/tickets\/\d+/;
if (regex.test(window.location.href)) {
     let intervel = setInterval(function () {
       var obj = document.querySelector("#ticket-title-inplace-edit")
       if (obj && obj.ej2_instances && obj.ej2_instances[0]) {
         obj.ej2_instances[0].disabled = true;
         clearInterval(intervel);
       }
     }, 200);
}

Custom CSS code

#tickets-comments-summary {
   .ticket-delete {
       display: none;
   }
}
#commentscardlayout {
   .more-option.action-button {
       display: none;
   } 

Guide to Pasting the custom CSS and JS code

To learn where to paste the above custom JS code, refer to this article.

Related article

• Restrict Agents Ticket Creation in Customer Portal