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How to Restrict Editing of Subject and Description in the Customer Portal

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You can restrict editing of the ticket subject and prevent deletion of the description in the customer portal by using custom CSS and JS. To implement this, navigate to Admin > Customer Portal > Customization and paste the following custom JS code:

Custom JS code

const regex = /\/support\/tickets\/\d+/;
if (regex.test(window.location.href)) {
     let intervel = setInterval(function () {
       var obj = document.querySelector("#ticket-title-inplace-edit")
       if (obj && obj.ej2_instances && obj.ej2_instances[0]) {
         obj.ej2_instances[0].disabled = true;
         clearInterval(intervel);
       }
     }, 200);
}

Custom CSS code

#tickets-comments-summary {
   .ticket-delete {
       display: none;
   }
}
#commentscardlayout {
   .more-option.action-button {
       display: none;
   } 

Guide to Pasting the custom CSS and JS code

To learn where to paste the above custom JS code, refer to this article.

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