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How to Restrict Editing of Subject and Description in the Customer Portal
Published:
You can restrict editing of the ticket subject and prevent deletion of the description in the customer portal by using custom CSS and JS. To implement this, navigate to Admin > Customer Portal > Customization and paste the following custom JS code:
Custom JS code
const regex = /\/support\/tickets\/\d+/;
if (regex.test(window.location.href)) {
let intervel = setInterval(function () {
var obj = document.querySelector("#ticket-title-inplace-edit")
if (obj && obj.ej2_instances && obj.ej2_instances[0]) {
obj.ej2_instances[0].disabled = true;
clearInterval(intervel);
}
}, 200);
}
Custom CSS code
#tickets-comments-summary {
.ticket-delete {
display: none;
}
}
#commentscardlayout {
.more-option.action-button {
display: none;
}
Guide to Pasting the custom CSS and JS code
To learn where to paste the above custom JS code, refer to this article.