How to Convert a Contact to Agent
Sometimes, there is a need to convert a contact to an agent.
Some scenarios
This case may come when a support agent Sign In for the first time, but the person is not added as an agent. So, automatically a contact account is created. In this case, this option can be used to convert a contact to an agent. Another case is when you want to convert an employee to an agent, who has joined the support team later.
To convert a contact to an agent, follow these steps:
Step 1: Search for a user and click the name. If a user is already an agent, it will open the Agent profile. In this case, you have to do nothing, since the user is already an Agent.
If a user is in contact, please follow the below steps.
Step 2: Click the Convert to Agent option.
Step 3: Fill the required details and click on the Update option.
Note: You must have permission to manage the agent else this option will not be visible.
Please watch this video tutorial for further information.
