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How to Use a Time Trigger to Automatically Close a Ticket
Updated:
Jul 18, 2025
You can use the time trigger to automatically close a ticket after it has been marked as solved for a certain number of days.
Check out this video tutorial for more details.
Create a time trigger rule
Follow the given steps to create a time trigger rule,
- Select the Admin module in the left menu.
- Choose Time Triggers from the Ticket Automation menu.
- Click Add Rule on the top palette.
- Enter the Rule Name and Description on the create rule screen.
- Choose any business hours or calendar hours to be considered for the rule.
- Select the conditions to determine the tickets to which the rule will be applied. Use these conditions to automatically close tickets that are in solved status for a certain number of hours:
Status is Solved &
Hours since Solved - Greater than Equal to - n-hours - Proceed and select action Set Status as Closed and save the rule.
Check summary on the below screenshot.
- The ticket will be marked as ‘Closed’ after it stays ‘Solved’ for a set number of hours, based on the operational hours defined in the rule. For example, in calendar hours, 48 hours equals 2 full days.
- Time-based triggers run only on tickets updated in the last 30 days. Older tickets won’t be affected.
Event that Trigger Email Notification for Closed Tickets
To ensure users receive email notifications when a ticket is marked as ‘Closed’, enable the Ticket Closed event for the contact.
Related Articles
How to Run a Automation at Scheduled Intervals
How to Manage and Personalize Email Notification
How to Use a Time Trigger to Automatically Solve a Ticket
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