How to Use a Time Trigger to Automatically Solve a Ticket

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You can use the time trigger to automatically solve a ticket after a certain number of days if the requester has not responded to the agent’s response.

Check out this video tutorial for more details.

Create a time trigger rule

Follow the steps mentioned in this article to create a time trigger rule.

Note: Here, the ticket will be marked as “Solved” when the ticket status is “Waiting for Customer” for 168 hours (24 hours * 7 days = 168 hours).

Event that Trigger Email Notification for Resolved Tickets

Make sure that the below-mentioned event is enabled to send email notifications to the user when a ticket is marked as solved (Contact).

Ticket Solved

To find more details for hour-based fields to create a condition and meet the requirements, refer to this article.
To learn more about how to manage and personalize email notifications, refer to this article.

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How to Use a Time Trigger to Automatically Solve a Ticket

Create a time trigger rule

Event that Trigger Email Notification for Resolved Tickets

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