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How to Use a Time Trigger to Automatically Solve a Ticket
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You can use the time trigger to automatically solve a ticket after a certain number of days if the requester has not responded to the agent’s response.
Check out this video tutorial for more details.
Create a time trigger rule
Follow the steps mentioned in this article to create a time trigger rule.
Note: Here, the ticket will be marked as “Solved” when the ticket status is “Waiting for Customer” for 168 hours (24 hours * 7 days = 168 hours).
Event that Trigger Email Notification for Resolved Tickets
Make sure that the below-mentioned event is enabled to send email notifications to the user when a ticket is marked as solved (Contact).
- Ticket Solved