How to Use a Time Trigger to Automatically Solve a Ticket

You can use the time trigger to automatically solve a ticket after a certain number of days if the requester has not responded to the agent’s response.

Check out this video tutorial for more details.

Create a time trigger rule

Follow the steps mentioned in this article to create a time trigger rule.

Event that Trigger Email Notification for Resolved Tickets

Make sure that the below-mentioned event is enabled to send email notifications to the user when a ticket is marked as solved (Contact).

• Ticket Solved

Related Articles

• To find more details for hour-based fields to create a condition and meet the requirements, refer to this article.
• To learn more about how to manage and personalize email notifications, refer to this article.