Notifying the User When the Status Changes to Open Without Posting a Response

Using Update Trigger, you can notify the requester when the status changes to ‘Open’ from ‘Closed’ without posting a response to the ticket.

Create an update ticket trigger rule

1. Go to Admin> Ticket Automation > Update Ticket Triggers> Add Rule.
2. Enter the Rule Name and Description (optional) on the create rule page.
3. Set the following condition and action.

Condition

Action

Related Article

To find more details about Update Ticket Trigger, please read the following article.