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Notifying the User When the Status Changes to Open Without Posting a Response
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Using Update Trigger, you can notify the requester when the status changes to ‘Open’ from ‘Closed’ without posting a response to the ticket.
Create an update ticket trigger rule
- Go to Admin> Ticket Automation > Update Ticket Triggers> Add Rule.
- Enter the Rule Name and Description (optional) on the create rule page.
- Set the following condition and action.
Condition
Action
Note: Here, the email will be sent to the user when the status changes from ‘Closed’ to ‘Open’ and ‘Event Type’ is not reply added.
Related Article
To find more details about Update Ticket Trigger, please read the following article.
