Category / Section
Notifying Users about Ticket Creation During Holidays or Non-business Hours
Published:
You can notify users who create tickets on holidays or on non-business hours by using the Create Ticket Triggers.
- Go to Admin > Ticket Automation > Create Ticket Triggers > Add.
- Add the Rule Name and Description (optional) to the trigger.
Settings for holidays
Conditions
This is an example of a business hour (Office Business Hours). You can make your own business hour based on your requirements.
Actions
Settings for Non-business Hours
Conditions
Actions
- If a ticket is created on holidays or on non-business hours of the selected business hour, the email notification will be sent to the ticket’s requester.
- To change the email content dynamically, use the Insert Placeholders option and select the System/Custom Placeholders to insert values dynamically while sending an email.
