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How to Set Fixed Columns for All Agents in the Ticket Grid View

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You can set fixed columns in the ticket list grids for all your agents. Follow the given steps to set fixed columns in the ticket list grid.

Step 1: Click the Edit Settings in the ticket view in which you want to set the fixed columns.

Edit_Settings_Option.png

Step 2: Select the Access Scope to Any Agents and select the columns you want to show the agents.

Default_Fields_Grid_View.png

Step 3: Go to Admin > Agent Portal > Tickets > Set Ticket layout view to Grid view.

Grid_View.png

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