How to Set Fixed Columns for All Agents in the Ticket Grid View

You can set fixed columns in the ticket list grids for all your agents. Follow the given steps to set fixed columns in the ticket list grid.

Step 1: Click the Edit Settings in the ticket view in which you want to set the fixed columns.

Step 2: Select the Access Scope to Any Agents and select the columns you want to show the agents.

Step 3: Go to Admin > Agent Portal > Tickets > Set Ticket layout view to Grid view.