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How to Set Fixed Columns for All Agents in the Ticket Grid View
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You can set fixed columns in the ticket list grids for all your agents. Follow the given steps to set fixed columns in the ticket list grid.
Step 1: Click the Edit Settings in the ticket view in which you want to set the fixed columns.
Step 2: Select the Access Scope to Any Agents and select the columns you want to show the agents.
Step 3: Go to Admin > Agent Portal > Tickets > Set Ticket layout view to Grid view.