Category / Section
How to Restrict an End User or Contact from Creating a New Account or SigningUp
Published:
From the Customer Portal
To restrict contacts from creating a new account, signing up, or raising tickets from the customer portal, follow the given steps:
- Navigate to Admin module and choose the Customer portal under settings.
- Select the Security tab and uncheck the Allow users to sign up from customer portal.
- Click the Update button to save changes.
Note:
To configure the customer portal, an agent must have the Manage Settings permission.
From Email
You need to enable the Restrict Unauthorized Inbound Emails checkbox to prevent the creation of a new account from email when a customer directly sends an email to create a ticket. To do this configuration, follow the given steps:
- Navigate to Admin module and select the Emails channel.
- Enable the Restrict Unauthorized Inbound Emails checkbox.
Note:
If a ticket is created via email, it will be suspended and marked as a spam ticket. Agents are required to recover the tickets and verify the contact information manually.
Please watch this video tutorial for further information.
