How to Restrict an End User or Contact from Creating a New Account or SigningUp

From the Customer Portal

To restrict contacts from creating a new account, signing up, or raising tickets from the customer portal, follow the given steps:

1. Navigate to Admin module and choose the Customer portal under settings.
2. Select the Security tab and uncheck the Allow users to sign up from customer portal.
3. Click the Update button to save changes.

From Email

You need to enable the Restrict Unauthorized Inbound Emails checkbox to prevent the creation of a new account from email when a customer directly sends an email to create a ticket. To do this configuration, follow the given steps:

1. Navigate to Admin module and select the Emails channel.
2. Enable the Restrict Unauthorized Inbound Emails checkbox.
   

Please watch this video tutorial for further information.

Related Articles

1. How to Handle Suspended Email
2. Manually Verifying an Unverified Contact